Agentic AI will accelerate automation, not just of simple, repetitive tasks, but of many complex workflows that once felt untouchable. That reality is both unsettling and full of opportunity. The question that matters is not whether change will happen, but how we steer it so people and organizations thrive.
Accepting a new scale of automation
It’s helpful to be frank: autonomous agents will take on a huge volume of repetitive work and many complex tasks previously seen as uniquely human. Some professions will change dramatically, others may shrink or disappear. That’s a hard truth and a moment to plan rather than panic.
Social safety and the case for shared security
Given the scale of transformation, ideas once considered radical like a universal basic income or income smoothing mechanisms are worth serious discussion. These are the kinds of social tools that can buy time for reskilling and reduce the human cost of rapid disruption.
New jobs may emerge
History shows us that technological revolutions destroy some jobs and create others. Agentic AI will spawn new roles: agent designers, orchestration engineers, AI ethicists, interaction designers for human–agent teams, and jobs we can’t yet name. The net effect depends on how we train and transition talent.
Why humans still matter: Innovation, Values and Empathy
Even when we tweak model temperature to drive creativity, we remain inside the box operating with constraints of data, assumptions, and design choices. Humans are essential for going truly out of the box: imagining new problems, reframing goals, and ideating radical directions that machines cannot originate on their own.
Beyond ideation, humans carry a bedrock of values. Empathy, cultural understanding, and moral judgment are the lenses through which we sense evolving customer needs and design services that matter. Those human qualities are not optional; they are the glue that makes technological capability humane and useful.
On layoffs, short-term gains, and long-term regret
Some companies may see productivity gains and respond by massively cutting headcount. That path risks long-term damage. An employee augmented with AI can reach far greater productivity than a replaced workforce. Companies that retrain and re-deploy staff can expand what they serve new markets, new product lines, deeper customer relationships instead of shrinking capacity.
In short: firing people to save costs today can destroy the very capability you need to grow tomorrow.
Lean, reimagined
Consider the Lean analogy: when some organizations use Lean to continually cut costs and offshore work, they can hollow out capabilities. By contrast, companies that truly embraced Lean principles like many Japanese manufacturers, invested in people, training, and continuous improvement, enabling them to successfully expand and even bring production back to new markets.
Agentic AI offers a similar fork in the road. If you only use it to do the same work with fewer people, you might win short-term savings. If you train your teams to master agentic tools, you multiply what your people can achieve: more products, broader services, faster learning.
Uncertainty is real but so is judgment
No one knows the absolute long-term truth about superintelligence or the full scope of disruption. That uncertainty calls for humility, not paralysis. My conviction is simple: place your bet on human potential. Invest in reskilling, build strong governance, and keep humans central to design and oversight.
Practical steps for leaders
- Train first: Upskill teams on agentic tools rather than shrinking headcount immediately.
- Redesign roles: Move people into higher-value jobs that use empathy, judgment, and creativity.
- Adopt guardrails: Implement permission layers, audit logs, and human-in-the-loop checks.
- Measure growth, not just cost: Track new revenue opportunities, products launched, and markets entered.
- Engage stakeholders: Work with unions, communities, and policymakers on transition plans.
A positive, human-centered vision
Agentic AI will change work profoundly. The future we get depends on choices we make today. I believe the best path is one where companies empower people training them, entrusting them with higher-value tasks, and using AI to amplify human creativity and care.
If we build that future thoughtfully, we won’t merely replace effort with automation. We will expand what humans can imagine and build moving out of the box together.
